Q: How do I know if my gas bottle is leaking?
A: LPG has an odorant or a smell (Ethel Mercaptan) which was added so that we can detect leaks. In its natural state, LPG doesn't smell.
Q: Can I lay my cylinder on its side?
A: It is not recommended to do this; the cylinder needs to be standing upright in order for the gas to be released.
Q: How do I order my gas?
A : You can order from our friendly staff by phone or you can place orders via email. See "Contact Us".
Q: How do I know when my gas cylinder is empty?
A: Pour some hot water down the side of the cylinder, a condensation line will appear at the remaining gas level. If this doesn't happen, feel the cylinder, it will feel cooler at the level of gas. If this also doesn't happen, then chances are the cylinder is empty.
Q: Why is my new gas cylinder not full?
A: The gas cylinder is designed to be full at approximately ¾ or about 80% of the volume, it is not filled to the top. This is to compensate for expansion of the gas on hot days.
Q: Do you deliver on Saturdays?
A: Yes we do, until 1pm.
Q: Is 1 litre equivalent to 1 kg of gas?
A: No, unlike water, gas is not equal in litre and kg, 1 litre of gas is approximately 0.541 kg depending on its temperature.
Q: Is LPG safe?
A: LPG is as safe as any other fuel, in fact it is safer, as neither LPG or any by-products that come from burning the gas in a suitable appliance are poisonous. It also needs oxygen to burn so no flashback into the cylinder can occur.
Q: Does the pilot light on my 3-panel gas heater stay on all the time?
A: Yes, it does need to be on all the time, otherwise the fire will die.
Q: Do I need to change the gas regulators and hoses?
A: They do need to be replaced as the diaphragm in the regulator becomes weak and worn. We recommend replacing them every 3 years. As for the hoses, you need to inspect them for signs of perishing or cracking.